Army Families Federation – Housing Assistant


Would you like to be part of a friendly and supportive team that works to support Army families? Why not apply to become the next member of our housing team?  As part of a small team, you will provide advice to Army families on housing issues.  If you have an understanding and knowledge of Army life and the challenges families face, with good listening and interpersonal skills and the ability to work as part of a remote team, then AFF needs you!

About the role

The role will provide support to Army families by being their first point of contact with queries relating to housing and ensure that the more complex enquiries are referred to the Housing Specialist for support.

They will also support Army families in accessing housing information by ensuring that the information on the housing pages of our website is kept up-to-date.

They will play a critical part in helping families with their enquiries on Army families’ housing issues and ensuring the specialist has the evidence to raise emerging issues with policy makers.

There are two roles available at 20-25 hours per week.  These are both home-based roles (UK only).

Unfortunately, due to the difficulties obtaining employer’s liability insurance overseas, it is not possible to offer this role to a candidate based outside the UK.

What we are looking for

The successful candidate will have an understanding of the impact of Service life on Army families and a keen interest in the welfare and quality of life of Army families.

You’ll be confident helping families with their enquiries, with first-rate listening skills and the ability to provide clear information and advice.  You will be skilled in prioritising your workload and using your time effectively to be able to manage multiple enquiries or areas of work.  Given this is a home-based role, you will be self-motivated and able to use their initiative to undertake work.

We would welcome candidates who have knowledge and understanding of Army housing issues that affect families and who are effective team players.

A full list of the skills and experience we are looking for can be found in the Job Description.

AFF encourages applications from all sections of the community.

For further information

Please download the following:

Any enquiries about the vacancy can be directed to Tracy Connolly (HR Administrator) via email

Closing, interview and start dates

  • Applications should be submitted by midnight on 21 July.
  • Due to staff leave, shortlisted candidates will be notified by close of play on 2 August.
  • Interviews will take place on 9 August via Microsoft Teams.
  • The start date for this post is September 2022.

Due to the significant number of applications received for posts, we will only be able to provide feedback for those candidates who are invited to interview.

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