Army Families Federation – Money & Allowances Assistant


Our aim at AFF is to give Army families a voice. We listen to what they have to say and provide information and guidance that supports all aspects of family life – both in the UK and overseas. And, as an independent charity, we work hard to make sure that the voice of Army families is heard.  If you have a keen interest in the quality of life of Army families and are looking for a flexible role, we would love to receive your application.

About the role

This role offers an exciting opportunity to support Army families with their queries relating to military allowances and money as a result of Army life.  Having seen a growth in enquiries on these issues, this is an area where AFF would like to increase its support to Army families and this role offers a chance to be part of that.

The post holder will be the first point of contact for all Army families who have a military allowances or money query related to Army life. They will support families in understanding relevant policies and help signpost them to expert advice on a wide range of related topics – from housing, travel or education military allowances, to issues such as challenges of accessing commercial products and services due to being a mobile Army family.

As well as supporting the Money & Allowances Specialist with resolving enquiries, they will also collate information and evidence from our database to identify emerging issues to the Specialist.

The post is part-time (20 hours a week).  This is a home-based role (UK only).  All staff are required to attend staff training, usually held in the South East twice a year, involving overnight stays and travel.  The annual salary will be £12,000.

Unfortunately, as a small independent charity, the additional cost of employing someone outside the UK, and particularly obtaining employer’s liability insurance overseas, mean that it is not possible to offer this role to a non-UK based candidate.

What we are looking for

The successful candidate will have an understanding of the impact of Service life on Army families and a keen interest in the welfare and quality of life of Army families.

They will be confident helping families with their enquiries, with first-rate listening skills and the ability to provide clear information and advice.  They will be skilled in prioritising their workload and using their time effectively to be able to manage multiple enquiries or areas of work.  Given this is a home-based role, they will be self-motivated and able to use their initiative to undertake work.

We would welcome candidates who have knowledge and understanding of Army and MOD allowances and money issues that affect families and who are effective team players.

A full list of the skills and experience we are looking for can be found in the Job Description.

AFF encourages applications from all sections of the community.

For further information

Please download the following:

Any enquiries about the vacancy can be directed to Tracy Connolly (HR Administrator) via email

Closing, interview and start dates

  • Applications should be submitted by midnight on Thursday 10 March.
  • Shortlisted candidates will be notified by close of play on Wednesday 16 March.
  • Interviews will take place on Monday 21 March via Microsoft Teams.
  • The start date for this post is as soon as possible.
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