DMWS – Welfare Officer


Location: Buckinghamshire
Contract: Full time
Salary: £25,556.00
Closing date: 2 May 2024

You are responsible for providing a world class, responsive medical welfare service to service users and their families, by delivering superb practical and emotional support.

This will be:-

  • Work in an agile manner, being willing to put time and effort where organisational priorities require and approach your role with flexibility and enthusiasm.
  • Ensure your services reflect the culture of DMWS and they celebrate diversity, engage staff and help the organisation to be an employer of choice.
  • Provide a rapid, solution driven personal response in support of crisis situations, both when on duty and (in some services) when on call.
  • Process referrals, correctly assessing the welfare needs of service users and their families with unfaltering professionalism and sensitivity.
  • Give high quality emotional and practical support to relatives of seriously ill patients and to those who are bereaved.
  • Be an enthusiastic ambassador for DMWS, liaising with stakeholders regarding patients, families as well as bigger picture matters.
  • Recognise safeguarding issues quickly and immediately report any concerns regarding children or vulnerable adults to the appropriate agencies.
  • Highlight risks to service delivery and work collaboratively with the Head of Region to mitigate risk to patients and rectify issues as they occur.
  • Keep meticulous records and ensure data/reports are provided in a timely manner, with full understanding of the need to demonstrate return on investment to other agencies.
  • Properly maintain professional boundaries with clients and raise concerns appropriately.
  • Enthusiastically promote the organisation, generate referrals and seize opportunities.
  • Identify and gladly participate in fundraising and business development opportunities.
  • Facilitate knowledge transfer with others and provide a listening ear to colleagues.
  • Actively contribute to a culture of innovation, resourcefulness and best practice to make the best use of your time and others.
  • Treat everyone with dignity and respect, abiding by our Diversity & Inclusion Policy at all times and challenging any unfair practices or behaviours.

You will have:

• Excellent networking skills
• Motivation and drive: a proactive self-starter who can work independently and as part of a team
• Unfaltering professionalism and a passion for welfare services
• Honesty and integrity
• Good judgement and empathy for others
• Empathy with the service life environment
• Excellent written and verbal communication skills
• Ability to deliver interesting and impactful presentations
• Proven IT skills
• Experience of working in a health, social care or welfare environment
• Ability to keep accurate records and a good understanding of the importance of data
• To work in an agile, flexible manner, doing what it takes to get the job done.
• A working understanding of relevant legislation including GDPR, Equality Act, H&S legislation and an understanding of the Caldicott principles regarding the confidentiality and sensitivity of patient information.
• To work in accordance with and promote our values which are:-

Commitment – We are passionately committed in heart and mind to the people we support, delivering our service whenever and wherever they happen to be.
Integrity – We act with integrity, consistency, and honesty in all that we do.
People – We support each other. We trust, encourage and develop our staff, because we know that it’s our people who make us what we are.
Working Together – We work collaboratively together and with others to provide the best possible service to the people we support.


  • We give employees 30 days a year annual leave plus Public Holidays (pro-rata for part-time employees).
  • Auto enrolment onto DMWS workplace pension scheme – subject to eligibility. You will make a minimum contribution of 5% which DMWS will match. Contributions will be matched up to 6% by DMWS.
  • Death in Service Scheme. Three times your annual salary to nominated beneficiaries – subject to eligibility.
  • All flexible working requests are considered – many of our staff work flexible hours and work wholly, or partly from home.
  • Access to a 24/7 virtual GP service, with a counselling service and on-line help and support around health and well-being matters.
  • Enhanced sick pay scheme for all employees upon completion of their probationary period.
  • Staff are regularly recognised for their work by the leadership team and their peers, via internal events, social media, and industry awards.
  • DMWS supports employee continuing professional development and training.

Applications close on Thursday 2 May 2024

To apply please submit a CV and covering letter explaining why you would be a good fit for the role. Please remember to click on ‘upload’ otherwise we may not receive your attachments. Applicants must hold a full UK Driving Licence. Applications will be considered as they are submitted. DMWS reserve the right to close the application process early and feedback will only be provided to candidates who attend interviews.

Click here to apply.

Our Executive Members

By @Cobseo 54 years ago

Afghanistan support

In light of recent events in Afghanistan, please find information and support resources here