DMWS – Welfare Officer


Location: Greater Glasgow and Clyde
Contract: Full Time (twopositions)
Salary: £26,322.68
Closing date: 14 May 2024

We have an exciting opening in our DMWS Glasgow Team working in partnership with NHS Greater Glasgow and Clyde.

Do you want to make a real difference to the lives of people who have served in the armed forces and their families? We are looking for two people with strong interpersonal skills, who can work confidently and proactively both independently and as part of a team.

About Us

DMWS is an international charity that has been providing medical welfare support to the armed forces community for over 80 years. We support all members of the Armed Forces Community across the services, including serving personnel, reservists, veterans, and their family members/carers. This includes The Merchant Navy.

We are now recruiting for two Welfare Officers to provide support to veterans and other members of the armed forces community using NHS Greater Glasgow and Clyde’s services.

Healthcare professionals can achieve significant improvements in physical and mental health issues, but often there can be other challenges that someone in the armed forces community faces that can inhibit their recovery. Mental health concerns, drivers behind substance abuse, social isolation, inappropriate housing, homelessness, or financial worries can affect someone’s health. DMWS tackles these non-clinical issues that can negatively impact on recovery and overall wellbeing.

The Role will include:

· Being a bridge between clinical leads, discharge teams and the veteran patient
· Constructing networks with local community groups, statutory and third sector organisations, both military and non-military
· Building rapport with the veteran patient to assess their needs and concerns, and then putting together an appropriate support package, which may involve making onward referrals to other veteran charities, social services, or engagement with the clinical team.
· Offering emotional and practical support to identify and access solutions that will address the psychosocial factors impacting on recovery, discharge, future health and wellbeing.
· Advocating for the veteran, including helping to resolve communication issues with hospital staff and GPs.
· Timely and accurate upkeep of service user records on the DMWS Portal, including capturing evidence of outcomes.
· Raising awareness about the Armed Forces Covenant and the issues faced by the armed forces community, including talking to NHS Teams , giving presentations, input to Armed Forces Week communications and Remembrance Day.

Working as part of a team you will support veterans and other members of the armed forces community receiving NHS care either in hospital or at home. This will include veterans seeking access to mental health services.

What makes a good DMWS Welfare Support Worker:

· Excellent networking skills, motivation and drive
· A confident proactive self-starter who can work independently and as part of a team
· Unfaltering professionalism and a passion for helping people
· Honesty and integrity
· Good judgement and empathy for others
· Empathy with the Service life environment
· Excellent written and verbal communication skills
· Excellent organisational skills
· Resilience
· Ability to manage difficult situations whilst remaining calm, friendly and professional
· Flexible and creative approach to problem solving
· Experience of the provision of mental health services would be beneficial
· Experience of working in confidential situations with an understanding of when and how to share sensitive information with customers and relevant agencies
· Experience of planning and managing your own workload, with minimal supervision
· Ability to deliver presentations with confidence


• 30 days leave plus bank holidays calculated pro-rata
• Mileage paid between locations (45p per mile)
• Enhanced sick pay
• Up to 6% matched pension contributions
• Death in service benefits
• Great training opportunities
• £25 contribution towards eye tests and a contribution of £50 towards glasses. (As long as they are only needed for DSE use and not otherwise needed on a standard prescription).
• Enhanced maternity / paternity / adoption family friendly benefits

Applications close on Thursday 14 May 2024

To apply please submit a CV and covering letter explaining why you would be a good fit for the role. Applicants must hold a full UK Driving Licence. Applications will be considered as they are submitted. DMWS reserve the right to close the application process early and feedback will only be provided to candidates who attend interviews.

Apply here.

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