Forces Employment Charity – Veterans Support Advisor


Birmingham, West Midlands (Hybrid)
£20,900 per year
Permanent, Full-time

The Forces Employment Charity are looking for a Veterans Support Advisor to join its Support Team in Birmingham. As a Veterans Support Advisor, you will be the first point of contacts to all clients, have the ability to be meticulous to detail and conscientious. The ideal candidate will be a self-starter with a strong customer focus, be capable of working within a large team and on their own initiative.

This is a full time 35 hours per week, Hybrid role with some weekends (Saturdays) required with a salary of £20,900

Principal Responsibilities

  • Communicate with clients on all channels including social media groups, webchat, e-mail, and telephone. Link to Salesforce and Adapt CRMs as required.
  • Make first contact with clients registering with The Forces Employment Charity and TechVets
  • Support Veterans to obtain Proof of Service using Veterans UK Check Service.
  • Support the TechVets EM3 Programme delivery to ensure relevant members are engaged at the first opportunity.
  • Capture the employment outcomes of all clients and for TechVets members gaining careers through TechVets support
  • Record all interactions with clients accurately on Adapt and Salesforce where appropriate.


Essential Competences:

  • Strong Communication Skills
  • Excellent IT skills
  • Excellent Telephone Manner
  • Desirable Competences:
  • NVQ Level 3 or 4
  • Understanding on Marketing and Promotion
  • Knowledge on the Employment market, Information Technology, and Recruitment

To apply, please submit a CV and Cover Letter by Midnight Friday 4 August 2023.

Successful candidates will be required to undertake a Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years.

Apply here.

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