Help for Heroes

Help for Heroes – Family Case Manager


Salary: £26,114 – £29,341 per annum
Location: Home Based – to cover the North region
Level: Delivery
Deadline: 26/01/2022 23:59
Hours: 35 per week
Benefits: Competitive
Job Type: Permanent

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are: Innovative – Collaborative – Authentic – Resourceful – Energetic.

We have an incredible opportunity for a Family Case Manager to join our team.

About You

Ideally you will have previous experience working within this sector, though this is not essential, and applicants with transferable knowledge, skills and experience are welcomed. Applicants should hold a Level 3 qualification in Welfare / Health and Social Care / or a related field or have the equivalent experience working in community settings (3 years) including 2+ years’ experience working with at risk / vulnerable families and children.

This is a flexibly located, home working post open to UK based applicants though, due to the terms and scope of the project, applicants will be required to travel in response to service demand. This role will focus primarily on the North region.

The client group for this role are the families of wounded, injured and sick civilians, who have been under British armed forces command. Due to the nature of this role and given that any client may be at risk and/or vulnerable/temporarily vulnerable, either by statutory definition or through circumstance, the position may be subject to Disclosure and Barring (DBS) or country equivalent vetting checks.

About the Role

This new post has been created specifically in response to increased service demand arising from the UK settlement of Afghan nationals who have worked under the command of British armed forces and who may be wounded, injured or sick as a consequence. The successful applicant will work with individuals, their families and other stakeholders as required.

The role is to provide a fully person-centred Case Management service, including assessment, recovery planning, co-ordination and review.

Working as part of the wider Services Directorate, there will be an emphasis on collaborative practice which extends to supporting, as required, hybrid and blended models of service provision including the design and delivery of group programmes, promoting engagement opportunities and community activation.

Our Case Management approach is informed by a strengths / asset-based approach, so the successful applicant will be comfortable working to an ethos which nurtures and harnesses beneficiary confidence, competence, attributes, skills, and knowledge by promoting engagement, purposeful participation, and independence. This is with a view to progressing recovery and sustaining wellness in line with the Help for Heroes’ Fair Deal commitment.

Localised activity of the Families Case Manager will reflect community assets and resources available to maximise the recovery chances of individuals.

About the Team

This role forms part of the Case Management Service, with leadership provided by the Head of Service and delegated through the regional Operational Manager (Case Management). Recovery teams work collaboratively and cross-functionally under the overall leadership of the Services Director.

Team members have diverse backgrounds and experience and include those with lived experience. We value such diversity as an important asset in our knowledge and skills base.

If you have any questions about the role or need further information, please feel free to contact us via email to

We look forward to hearing from you.

Apply directly via our website here:

Our Executive Members

By @Cobseo 54 years ago

Afghanistan support

In light of recent events in Afghanistan, please find information and support resources here