Help for Heroes – Project Case Manager (Armed Forces Covenant Fund, Tackling Loneliness project)


At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic.

We have an incredible opportunity for a Project Case Manager to join our team on a two-year fixed term contract.

Please see below for more information on what just might be your future role.

About You

You will have a proven track record in the delivery of community interventions aimed at improving general health and connectedness and to help people move on with recovery goals. Added to this you will have the ability to communicate effectively, and to empathise with, wounded, injured and sick veterans and their families, and demonstrate skill in liaising with a wide range of stakeholders and organisations, to improve opportunities and outcomes for veterans. You need to be an effective decision maker, employing sound judgement, and comfortable with taking independent action when undertaking duties remotely from others, but also be an effective and collaborative team player when this is called upon. Our ICARE philosophy underpins everything we do and, as such, we expect applicants to show a strong affinity with these values.

Ideally you will have previous experience working within this sector, though this is not essential, and applicants with transferable knowledge, skills and experience are welcomed. Applicants should possess a Level 3 qualification in Welfare / Health and Social Care / Community Development or a related field, or the equivalent experience working in community settings (3 years).

This is a flexibly located / home working post open to UK based applicants though, due to the terms and scope of the project, applicants will be required to travel / work across Mid and North Wales.

About the Role

This exciting opportunity for a Project Case Manager has come about as the result of a successful bid to the Armed Forces Covenant Fund’s Tackling Loneliness initiative. This newly created post is two years fixed-term and funded with the aim of overcoming loneliness and isolation impacting wounded, injured and sick veteran communities across mid and north Wales.

Working collaboratively as part of our wider Recovery Services Directorate, you will develop and deliver a community recovery hub model which will bring Help for Heroes holistic recovery services within reach of wounded veterans and their families and promote self-sustaining support networks. Through the hubs you will facilitate the delivery of engagement opportunities for beneficiaries, identify need, create support pathways (internal and external), and co-ordinate structured support plans where beneficiaries have multi-dimensional or more intensive needs.

The scope of this role is to offer quality interventions to combat social isolation, encourage peer support schemes, social networks, and opportunities to engage with the wider community. This position has particular emphasis on the dual roles of individualised support and activation around social /community engagement to ensure that beneficiaries can live well within their localities in keeping with Help for Heroes’ Fair Deal commitment.

About the Team

You will be joining a hugely experienced and skilled team of Case Managers from diverse backgrounds, including ex-service personnel, though all united in their commitment to furthering our Fair Deal cause

Teams are geographically dispersed across the UK and supported by regional operational managers with a wealth of experience and knowledge in this sector. The Case Management Service forms part of an integrated recovery services directorate, which provides holistic interventions and is unique to the veterans’ charity sector.

Like what you see? Get in touch and apply here.

If you have any questions about the role or need further information, please do not hesitate to contact us via email to

We look forward to hearing from you.

Applications close 23 May 2021

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