Working as part of the Casework Team, the Triage caseworker will be the first point of contact for beneficiaries seeking support: following the triage process to establish the initial needs; moving forward the requests; and following up once the casework process has been completed. This role will involve assessing the needs of the children and family to provide recommendations for appropriate assistance, including financial assistance for welfare needs, advice, and support to families in the management of finances, and assessment of child specific needs
Key Tasks and Responsibilities
Caseworkers provide support and advice to eligible individuals in line with the policies of the Naval Children’s Charity. They work closely with other organisations to ensure that children and families receive appropriate and prompt support.
The role of caseworker is to assess the needs of the children and family and provide recommendations for appropriate assistance to the Senior Caseworkers and Senior Leadership Team. This includes financial assistance for welfare needs, advice and support to families in the management of personal affairs and finances, and assessment of child specific needs. Caseworkers should be empathetic and non-judgmental.
Caseworkers will receive induction training both in house and externally to include use of the bespoke CMS (Casework Management System) used by the Armed Forces Charity Sector. The role is subject to DBS checking. It may require some home visits and travel around the UK.
To apply, please complete the application form on our website and submit it alongside a letter/personal statement setting out the values, skills and experience that you have that makes you suitable for this role to Sara Smith, Head of Operations, by the deadlines indicated below.
We hope that this candidate recruitment pack has piqued your interest in joining us and we would actively encourage you to have a pre-application chat if you would like to do so. To arrange please contact Sara Smith, Head of Operations at sara.smith@navalchildrenscharity.org.uk
