RAF Association – Member and Branch Administrator


£21152 – £22265 37.5 hours per week
Based at our HQ in Leicester LE3 1UT

About us

The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community, including serving personnel, RAF veterans and their families. Through our sector leading services, we offer friendship to the isolated and lonely, sheltered housing for those who want to remain proudly independent and childcare to serving personnel on RAF stations. We work closely with partner organisations, including other military charities, and have a strong bond with our donors and supporters, giving us the confidence to deliver for our beneficiaries when they need us.

With thousands of members across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.

About the role

We are a multi-skilled team will a clear goal in providing a first-class experience to all customers. The Member & Branch Administrator (MBA) role is diverse; you will engage with members and key branch officials on a daily basis, as well as working closely with the Supporter & Services Marketing to support the successful delivery of member recruitment and retention, campaigns. As a team we provide additional customer experience and administration support to annual and area conferences and national ceremonial events such as Battle of Britain Service (Westminster Abbey) and Remembrance (Westminster Abbey and Cenotaph).

About You

You will have previous experience of working in a customer service environment and have exceptional communication skills both written and verbal. You will be able to use your customer service skills to ensure every customer who engages with the Association receives a first-class experience. You will have an eye for detail and be able to demonstrate your ability to manage financial transactions and data using CRM systems or databases. You will be a team player, who shows empathy when communicating with internal and external customers.


  • Generous annual leave including time off over the Christmas period
  • 5% employer pension contribution under salary sacrifice subject to matched employee contribution
  • Company sick pay after qualifying period
  • Four times salary life insurance
  • Free eye tests and a contribution towards glasses.
  • Employee assistance programme – confidential helpline for advice and support.
  • Free onsite car park and cycle to work scheme
  • On-site shower and locker facilities
  • Close to park and ride

Want to join us?

Send us your CV for this role.

To make your application really stand out, please review your CV to make sure it is up to date with your latest skills and knowledge as well as considering how your experience aligns to the role. The role profile is available to download from our website www.rafa.org.uk

If you could write a cover letter to support your application this will really bring your skills to life!

When you are happy with your CV and cover letter, please send to jobs@rafa.org.uk.

We reserve the right to close this opportunity early so please do not delay in applying as we’d love to hear from you.

Closing date:   8am Wednesday 6 December 2023

Interviews:      Thursday 14 December 2023

The RAF Association is a Disability Confident Employer, please get in touch if you require any assistance with the application process.

Our Executive Members

By @Cobseo 54 years ago

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