RAF Benevolent Fund – Welfare Services Team


Circa £30,000 plus competitive benefits

The Royal Air Force Benevolent Fund is the leading welfare charity. The Welfare Directorate is responsible for understanding and meeting the social welfare needs of those in the RAF Family. The Welfare Services Team provides help and support for serving and veteran RAF personnel and their eligible dependants who need assistance as a result of issues such as financial hardship, disability or ill-health.

We are seeking an individual with a compassionate and flexible approach to welfare delivery, who is highly organised, analytical and an articulate communicator. You will need to be an experienced administrator to join our fast paced team. Welfare Application Co-ordinators are the frontline of the Welfare Directorate and process applications for assistance from the RAF family. This requires the accurate input of application data into our IT platform and ensuring the application is allocated to the correct grant giving team. Wider responsibilities include checking applications against basic eligibility criteria and adding supporting application documentation received via email etc.

You will provide advice and information via the RAF Benevolent Fund helpline, email, and web chat. This includes advising the RAF family on the financial and support services that The RAF Benevolent Fund provides and how to access this support when necessary.

You will also provide ongoing support to members of the RAF family during the application phase by liaising with our internal caseworkers, caseworking partners and other agencies, in order to ensure that the RAF family receives the welfare assistance that they need.

The successful candidate will be pro-active and will have experience of dealing with people. They will be able to demonstrate an ability to relate to people of all ages, especially older beneficiaries, in a compassionate manner. This will also be backed up by a strong administrative and database use along with good Microsoft Office and keyboard skills suited to working in a paperless office.

The role will be based at our London Headquarters, currently with hybrid working between three days in the office and two days at home. Any successful candidate for this role will need to be DBS checked.

A detailed job profile is available on the Fund’s website, www.rafbf.org. To apply, please send your CV together with a covering letter detailing why you believe you are suitable for this role and how you meet the person specification to Elizabeth Haigh, HR Advisor via email, HRservices@rafbf.org.uk.

If you have any questions about the role please contact the Welfare Services Manager, Sasha Bossuot, via phone 354 or Email, sasha.bossuot@rafbf.org.uk

The closing date for applications is 5.00pm on Friday 14 October 2022. Please note interviews will take place: Friday 4 November 2022. This is post is open to internal and external candidates. Please note that due to the high number of applications expected, only candidates shortlisted for interview will be notified.

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