Royal Hospital Chelsea – Welfare Assistants


The Royal Hospital Chelsea is a historic institution, providing a home and community for approx 300 retired soldiers, known as Chelsea Pensioners (or In-Pensioners).  The Royal Hospital Chelsea ensures that this group of Army veterans are provided with the support and comradeship they need in recognition of their service to the Nation and safeguards their historic home for the veterans of tomorrow. The Royal Hospital Chelsea offers high quality accommodation, care and support for In-Pensioners with an average of 83 yrs.

The Health & Wellbeing Directorate has an overarching responsibility for the health and wellbeing of the In-Pensioners and the Social Care (Welfare) team provides integral services to In-Pensioners as part of this.

We have an exciting opportunity for a Welfare Assistant (1x full time, 1x part time) to join the team and support the delivery of its key function; supporting the In-Pensioners. The Welfare Assistant will work directly to the Social Care Manager and alongside other members of the Health & Wellbeing Directorate as well as other departments at the Royal Hospital, to ensure that the work of the department is carried out effectively and efficiently.

The individual will be responsible for a range of tasks; some administrative and some practical, which all contribute to the work of the department and the support of the In-Pensioners.

The role will involve regular contact with In-Pensioners as well as contact with applicants who are visiting the Royal Hospital as part of the admission process. There may also be contact with In-Pensioners friends/ family, representatives from other organisations and members of the general public.

The appointee is required to interact closely with In-Pensioners, colleagues within the Health & Wellbeing Department as well as staff from other departments within the Royal Hospital. The individual will be required to have a solution focused approach and an understanding and empathy with an older person population, as well as being open to change whilst being able to work in a flexible, responsive manner.

The individual must demonstrate a respect for diversity, considering and showing respect for the opinions, circumstances and feelings of all, no matter what their position, background, circumstances, status or appearance.  The individual must be able to act professionally at all times, adhering to professional boundaries. The individual must always ensure that they respect and maintain General Data Protection Regulations (GDPR), in particular In-Pensioner confidentiality.  

Please note: This is an advertisement for 2 posts – one full time and one part time. Please indicate on your application which post you are applying for.

The salary for this role is £23,250 (41 hours per week) and £14,177 (25 hours per week)

Closing date for this advertisement is Friday 15 November 2019

Interviews will be held at the Royal Hospital Chelsea week commencing 25 November 2019.

Download the job description here.

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