Royal Star & Garter – Bereavement Project Manager


Location: Remote/ Hybrid working 3 days per week. Occasional visits to our Homes in Surbiton, Solihull and High Wycombe.

Reports to: Head of Care Projects

Hours: 21 hours per week

Two year fixed term contract

Salary: £30,000 PA

Closing date: 20 May 2024


As Bereavement Project Manager, you will oversee and coordinate the implementation of our new bereavement support programme and services.

Your role involves managing the project which will provide compassionate care, resources, and assistance to residents’ families who are dealing with loss.

You will collaborate with various stakeholders, including staff, families, residents, volunteers, healthcare professionals, and external organisations, to ensure the effective delivery of bereavement support initiatives.


Project planning & management

  • Develop comprehensive project plans outlining objectives, timelines, resources, and milestones for bereavement support initiatives.
  • Coordinate project activities, ensuring adherence to timelines and budget constraints, deliver the project within specified budget.
  • Monitor project progress, identify potential risks or obstacles, and implement corrective measures as necessary.
  • Maintain effective communication with team members and stakeholders including the Fundraising Team to facilitate project coordination and collaboration.
  • To set up quarterly project meetings with key stakeholders which should include  families.

Resource Management

  • To develop and implement a robust communications plan to raise awareness of the project and keep stakeholders informed.
  • Manage resources, including personnel, materials, and finances, to support the delivery of bereavement support services.
  • Train, support, and supervise staff and volunteers involved in providing grief support services.
  • Ensure the appropriate allocation and utilisation of resources to maximize the impact of bereavement support initiatives.

Programme Development

  • Identify risks to the achievement of project outcomes and agree mitigation strategies with line manager.
  • Collaborate with subject matter experts to design and develop bereavement support tailored to the needs of our residents families.
  • Research best practices and evidence-based interventions in grief support to inform programme development and implementation.
  • Identify and establish partnerships with relevant organisations and professionals to enhance programme effectiveness and reach.

Evaluation and Reporting

  • Develop evaluation frameworks to assess the effectiveness and outcomes of the programme.
  • Collect and analyse data to measure impact and identify areas for improvement.
  • Prepare regular reports and presentations for internal and external stakeholders, highlighting achievements, challenges, and recommendations for future initiatives.


  • To work in partnership with our Homes to develop effective strategies to ensure equitable provision for families experiencing bereavement
  • Foster relationships with community stakeholders, including specialist charities, hospices, healthcare providers and faith-based organisations to promote awareness of available bereavement support.
  • Organise outreach events, workshops, and educational sessions to raise awareness about grief and loss and reduce stigma surrounding bereavement.

Knowledge and experience:

  • Previous experience in a similar role.
  • Working within the field of older people / community / care homes.
  • Knowledge of grief counselling / support principles, bereavement support interventions, and trauma-informed care approaches.
  • Experience of social and digital media tools.


  • Excellent communication (verbal and written) and presentation skills.
  • Ability to prepare and produce reports and plans.
  • Monitoring, evaluation and quality management experience, in particular with regard to learning outcomes and the impact and effectiveness of support and service delivery.
  • Experience of working in the field of peer and group support.
  • Ability to develop and maintain good professional relationships within the organisation and with a wide range of partners and bereaved.
  • Sensitivity to cultural, ethnic, and religious diversity in addressing bereavement needs.
  • Minimum of three years’ experience of planning, preparing and delivering a project/services in a community-based service, public sector or voluntary/charitable organisation, preferably within the field of bereavement.
  • Ability to prioritise, work under pressure and meet deadlines.
  • Ability to work with minimum supervision and to achieve significant outcomes in this context.
  • Proficiency in Microsoft Office Suite and project management tools.
  • Experience of working or coping with potentially stressful and distressing situations and the ability to deal sensitively with those bereaved and volunteers.
  • Motivated and enthusiastic attitude to work.


  • The ability to travel and work remotely, including the location of our Homes in Surbiton, High Wycombe and occasionally Solihull.
  • Be willing to work flexibly including occasional evenings and weekends.

Personal characteristics should include:

  • Enthusiasm and passion for our work and a commitment to our values.
  • A self-starter with energy, who motivates with enthusiasm.
  • Sets high performance standards for oneself and others.
  • A positive attitude.
  • Reliable, professional manner; flexible and calm under pressure.

To apply

Send your CV and a covering letter (no more than 2 sides) outlining how you meet the person specification (including any paid or voluntary experience that you think might be relevant) and what you will bring to the role to

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