SSAFA – Casework Administrator


Salary £23,000 per annum

Full time – 37.5 hour per week 

Home Based – South Wales 

A fantastic opportunity has arisen for a full time Casework Administrator to join the Wales Region at SSAFA, the Armed Forces charity.

SSAFA, the Armed Forces charity, supports the person behind the uniform; any time they need us, in any way they need us, for as long as they need us. Every year, SSAFA helps more than 82,000 people from the Forces family to get back on their feet: those currently serving, reserves, veterans, and their families. Support is there for people at any stage in their military career; from the youngest recruit to the oldest veteran – no one’s service is ever forgotten. We give hope, help and personal support for as long as it takes to get that person’s life back to where they want it to be.

About the role

You will be providing specialist administrative support, working closely with branch volunteers in order to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.  This will include supporting volunteer caseworkers, call handling, signposting, and triaging initial enquiries. The post is home-based, but you will need to be able to travel around South Wales once COVID restrictions are lifted.

Please wait until the job offer stage before asking about flexibility, and we will explore what is possible for the role.

About the team 

In this new role you will initially be working closely with volunteers from SSAFA branches in South Wales, supporting them to administer casework for SSAFA beneficiaries. As the role develops, we anticipate that the successful candidate will work as part of a larger support team in the future All Wales Regional Office. 

About you

To carry out this role successfully you will have a track record of:

·       Providing excellent customer service by phone, e-mail, and face to face.

·       Using Microsoft Office 365 to a high standard.

·       Planning and managing your own workload with minimal supervision.

·       Recruiting and supporting volunteers.

·       Understanding of the way of life for today’s Armed Forces, veterans, and their families.

·       Understand the voluntary sector and preferably the military charity sector landscape in Wales.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community. 

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

For further information  

If you have any queries or would like to speak to someone about this role, please contact Steve Boswell at or to arrange an informal discussion.

To apply, visit SSAFA’s website

Closing date: Midnight on Sunday 25 April 2021

Interviews: Tuesday 4 May 2021

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

If you wish to apply for any of our vacancies, you will be asked to answer some screening questions before completing an application form and uploading your CV.  Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission.  Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement at

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