SSAFA – Welfare and Grants Advisor


£27,000 per annum 

37.5 hours per week

London, EC3R 

A fantastic opportunity has arisen for a full time Welfare & Grants Advisor to join the Welfare Team at SSAFA, the Armed Forces charity.

SSAFA, the Armed Forces charity, supports the person behind the uniform; any time they need us, in any way they need us, for as long as they need us. Every year, SSAFA helps more than 82,001 people from the Forces family to get back on their feet; those currently serving, reserves, veterans and their families. Support is there for people at any stage in their military career; from the youngest recruit to the oldest veteran – no one’s service is ever forgotten. We give hope, help and personal support for as long as it takes to get that person’s life back to where they want it to be.

About the role

As part of the Welfare and Grants team, you will be responsible for providing welfare advice to our network of volunteers as well as administering a variety of grants from our ring-fenced funds which are used to help deserving cases of serving and ex-service personnel and their families.

This is an exciting opportunity for you to expand your welfare and grants knowledge and experience, as well as being part of the welfare and grants team you will also be part of the larger specialist services team enabling you to explore a range of opportunities. 

About the team 

The primary function of the Welfare and Grants Team is to offer welfare advice to our volunteer network of around 5,500 volunteers. The Welfare and grants team consists of 3 dedicated and knowledgeable advisors headed up by the Welfare and Grants Manager, which sits under specialist services headed by the Head of Welfare and Specialist Services. We pride ourselves on our ability to work well together and learn from each other. We encourage creative thinking, with everyone having an equal say in how we develop the service we provide to our volunteer network and their increasingly complicated cases.

About you

To carry out this role successfully you will have:

  • Experience of providing welfare advice from at least two of the following key areas: housing, benefits, debt, disability or mental health.
  • Experience in grant making
  • Up to date knowledge of the latest legislation and welfare trends
  • Excellent communication skills
  • Skills in managing and prioritising workload
  • Good IT skills using MS Office for word processing, email, Excel spreadsheets and PowerPoint

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

For further information

If you have any queries or would like to speak to someone about this role, please contact Sarah Adeduntan on 020 7463 9217 for an informal discussion.

To apply, visit SSAFA’s website 

Closing date: Midnight on 16 December 2019

Interviews: Interviews will be held on the 15 & 16 January 2020. If you are invited to attend an interview you will also need to complete a short assessment based around the role .

SSAFA is an Equal Opportunities Employer and uses the Disclosure & Barring Service. We are committed to safeguarding and expects all employees and volunteers to share this commitment.

If you wish to apply for any of our vacancies, you will be asked to answer some screening questions before completing an application form and uploading your CV.  Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission.  Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement at

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