Stoll – Arrears Recovery & Income Accounting Lead


Location: Based at Sir Oswald Stoll Mansions, 446 Fulham Road, London SW6 1DT

Contract: Permanent

Hours of work: Full time, 35 hours per week

Salary from: £33,475 – £37,786

Stoll is the lead provider of housing and support services in the Veterans sector. Founded in 1917, Stoll has provided a sanctuary to help Veterans rebuild their lives for over one hundred years.

Benefits of working at Stoll

Stoll is committed to rewarding its excellent staff team in the best way possible and so offers the following benefits:

Available from your first day of employment:

  • London Living Wage – Stoll are proud to pay the London Living Wage – this is an hourly rate set independently and updated annually, that employers voluntarily choose to pay.
  • Up to 6 weeks Annual Leave – a minimum of five weeks annual leave in your first year (pro-rata for part time employees) plus statutory days. Your annual leave entitlement increases with your length of service to a maximum of six weeks.
  • Team-building Events – quarterly staff social activities and structured team-building events enabling teams to work together and have some fun!
  • End of Year Celebrations – offering every employee an end of year celebration, to enjoy time together.
  • Birthday half day off! – offering every employee a half day off during the week of their birthday to celebrate, in addition to their Annual Leave entitlement.
  • Learning and Development – we offer a huge range of learning and development opportunities for staff at all levels of the organisation including skills and management development training, e-learning and secondments.

After successful completion of probation:

  • Flexible Working – allowing qualifying employees to adopt a working pattern which facilitates a better work/life balance and allow for the care of dependents.
  • Healthcare Cash Back Plan – provided by Bupa, this scheme financially reimburses you for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.
  • Anytime Health Line – offering 24-hour access to health information and guidance on almost any health-related issue, ranging from symptom advice and travel vaccinations to first aid queries and lifestyle changes.
  • Health Assured Employee Assistance Programme, including a health and wellbeing app with an enhanced set of wellbeing tools and engaging features. The features are designed to improve the user’s mental and physical health by using personal metrics to set goals and measure achievements.
  • Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. Following successful completion of the Probationary Period Stoll will increase contributions.
  • Professional Qualification Sponsorship and Study Leave – offering staff the opportunity to apply for financial sponsorship and/or study leave to use towards professional qualifications or courses relevant to their current role or future ambitions.
  • Ride to Work Scheme – providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.
  • Season Ticket Loans – staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.

We are seeking an experienced and enthusiastic Arrears Recovery & Income Accounting Lead to work within our small, busy, charity finance team, in the delivery of our customer-focussed supported housing, serving ex-service personnel and their dependents. The role will involve providing an effective and responsive housing management service with regard to rent arrears and income management to all Stoll properties.


  • Significant experience of working within the Social Housing Sector with highly developed relationship management and stakeholder engagement skills, plus the ability to influence, deal with difficult behaviours and manage conflict to resolution with tenants.
  • Significant arrears recovery experience, ideally in social housing and/or the voluntary sector.
  • Demonstrable experience in recovering debts from tenants and commercial customers, using enforcement procedures within a customer-focused environment.
  • Experienced in Rent & Service Charge setting legislation and procedures.
  • Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress.
  • Experience of manipulating/interrogating ledger and information systems.
  • Experience of analysing management information and making recommendations to inform decision-making.

If you would like to work for us and have a passion for providing excellent support along with the experience needed for this role then we would like to hear from you. Stoll is committed to rewarding its excellent staff team and so offers a range of benefits including generous pension, travel loans and medical cash plan. For more information about the role call Marjorie on 0207 385 2110.

Visit our vacancies page  If you would like to apply, please email your CV and cover letter, outlining how you meet the person specification, to

Closing date: Friday 1 March 2024, 5pm

Stoll strives to be an equal opportunities employer and welcomes applications from all sections of the community. We particularly welcome applications from ex-Service personnel.

Stoll appointments are subject to an enhanced DBS check.

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