Walking With The Wounded – Care Coordinator (Veteran Liaison Support Officer – Core Pathway)


Location: Home/Hub Hybrid with travel to multiple locations within County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

Salary: £26,000 – £28,000​

Hours: 37.5 hours per week (e.g. 9-5, half hour unpaid break)​

Contract type: Permanent​

Company benefits:   ​ 

  • 5% Employer Pension Contribution
  • Employee Assistance Programme
  • Bike to Work Scheme
  • Travel Expenses ​

Walking With The Wounded ‘WWTW’ deliver employment, mental health, care coordination and volunteering programmes in partnership with the NHS Veterans Mental Health OP Courage programme to get those who served, and their families, whether mentally, socially or physically wounded, back on their feet and making a positive contribution once more. Why? Because those who served, deserve.​

This role will work in collaboration with Tees Esk & Wear Valley NHS Trust to support veterans in the Mental Health pathway.  As part of Op Courage, the Individual Veterans Mental Health Service, we will be employing a new Veteran Liaison Support Officer.​

The successful candidate will ideally be located in the Teeside/South Durham area with the ability to travel where required.​

WWTW’s Care Coordination service involves the assessment of needs for your client, the sourcing of appropriate support and the ongoing navigation of that support. You remain the central point of contact as you support your service user to address their challenges, which may include a lack of secure housing, debt, social isolation, relationship breakdowns, lack of education and training, welfare issues or substance misuse. ​

We are looking for a Veteran Liaison Support Officer (VLSO) who can work within a muti disciplinary team and fully appreciates the patience, resilience and self-motivation that is required to support a dispersed and diverse caseload of complex individuals. You must be someone who is able to work independently, particularly in managing your time and caseload, whilst recognising that you are one crucial element of a wider team of support who will need to work collaboratively to get the best outcome for clients. We welcome applicants who have experience or specialise in housing, although it is not essential.​ Experience of working with veterans would be beneficial although again, not essential.​

The Veteran Liaison Support Officer (VLSO) will have a caseload of at times complex ex-servicemen and women.  Working with local delivery partners, you will make referrals for support, whilst retaining the overall caseworker responsibilities.​ Your role will be crucial to the success of the service user’s outcome.​ If you are an experienced caseworker with an understanding of working with more complex clients, we would like to hear from you.​

If you have any questions about this role, please contact Gemma McDonald on 07468608329.​

​It is important you read through WWTW key values, the Job Description and Person Specification prior to completing and submitting WWTW application with a supporting CV and cover letter, all documents can be accessed here:

WWTW Application form.docx

WWTW Key Values

Job Description

Person Specification

Closing date for applications is 7 March 2023.  Please submit your application early to avoid disappointment as the advert may be closed early if sufficient applications are received.

Apply here.

To support planning Interviews will be held in the same week, likely 9th March 2023.

If you are currently serving or have served in the Armed Forces WWTW Employment Advisors are available to support you with your application, please contact our HR team for further details.

If you have any problems or require assistance with our application process the HR team will be happy to assist.  Contacthr@wwtw.org.uk

WWTW is an equal opportunities employer. WWTW is an employer committed to promoting and protecting the physical and mental health and wellbeing of its staff.

This privacy notice informs you how we handle your personal information during our recruitment process: GDPR Privacy Notice for Employees and Workers


Our Executive Members

By @Cobseo 55 years ago

Afghanistan support

In light of recent events in Afghanistan, please find information and support resources here