We are excited to announce the creation of a new full-time role of Membership Communications Officer.
The role will form part of our Membership Team, who are the gateway to the Society. The team are responsible for membership planning, communications and events, answering general enquiries and analysing membership data to shape the Society’s offer. It has a strong customer service focus.
The Member Communications Officer will support the Head of Membership in the development and delivery of effective communications with FPS members. The role is central to enhancing the member experience, improving engagement and satisfaction, supporting retention, and promoting the value of Society membership throughout the member lifecycle.
This post will also help to ensure that member communication strategies are aligned with the Society’s broader goals and reflect the evolving needs of its diverse membership base.
The Role
- Develop and deliver regular communications, including newsletters, announcements, and event updates.
- Act as a first point of contact for member enquiries, ensuring a smooth and helpful experience.
- Maintain accurate member records and support data integrity within the CRM system.
- Monitor and analyse member engagement and feedback to inform communications strategy.
- Support targeted campaigns to engage, retain, and grow membership.
- Create clear, engaging content tailored to different member needs and communication channels.
- Contribute to the production and delivery of Society publications, including Pennant and e-newsletters.
- Assist in planning and delivering member events and supporting two-way engagement.
- Prepare engagement reports for internal use and governance.
- Carry out other tasks as directed by the Head of Membership
All applications should be submitted by email to matthewl@forpen.co.uk by 1200 hrs on Wednesday 17 September 2025. The aim is to conduct interviews for those shortlisted on Monday 29 September with the successful candidate starting in late Nov 2025 or at another mutually agreed date.
