Army Families Federation – Office Manager


Would you like to be part of a friendly and supportive team that works to support Army families?  Our Office Manager is moving on – she has done a great job in the last four years and has modernised and streamlined the support services to our 40 AFF team members who are based both in our office in Andover, and as homeworkers across the UK and overseas. We now need someone to carry on this work and keep us running so we can support Army families!

About us

The Army Families Federation is an independent charity which exists to improve the quality of life for Army families based both in the UK and overseas. We provide a voice for families.  We listen to what they have to say and ensure that the Army and Defence do too.  We support families with their individual enquiries, and we provide information and guidance that supports all aspects of family life through our website and communications channels. If you have an interest in the quality of life of Army families, we would love to hear from you.

About the role

This role offers an exciting opportunity for someone who is already an experienced Office Manager or is looking to develop their skills and experience in this area.  You will work with a team of two administrative assistants to oversee the smooth and efficient running of our business support processes.  This includes all day-to-day administration (excluding HR-related work), in particular maintaining records of policies, contracts, assets and archiving.  You will also ensure that AFF’s home and office workers are properly supported and able to comply with health and safety and data protection guidelines.

You will manage our IT and communications assets on a day-to-day basis and have the right level of knowledge to interact effectively with our external IT support contractors.  This is primarily managing Windows and Apple devices and our Dynamics Customer Management System. You may also have some payroll experience or be willing to develop this skill to support our Head of Finance.

We will work with the successful candidate to shape a working pattern to deliver this within a 35-hour working week.  AFF has a physical office space within the Army HQ site in Andover, and the requirements of the role mean that the successful candidate will need to work in this office at least three days per week.

About you 

You’ll have an eye for detail, and the ability to work effectively within your small team, but also across the organisation; developing relationships with home-based workers is key to delivering business support within AFF.  Ideally you will have experience as an Office Manager or in a similar business support role. We recognise that this is a constantly developing field – particularly in ensuring that team members have the right level of connectivity in the workplace – and we’ll support you in continuing with your professional development.

A full list of the skills and experience we are looking for can be found in the Job Description.

AFF welcomes applications from all sections of the community.

For further information

Please download the following:

Any enquiries about the vacancy can be directed to Tracy Connolly (HR Administrator) via email

Closing, interview and start dates

  • Applications should be submitted by 28 Apr 2022
  • Shortlisted candidates will be notified by 6 May 2022.
  • Interviews will take place on 12 May 2022 at our offices in Andover.
  • The start date for this post is as soon as possible.
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