Salary: £16,000 per annum
Contract: Part-time, permanent (22.5 hours per week)(3 days per week)
Location: Care for Veterans, Boundary Road, Worthing, West Sussex, BN11 4LJ
We are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we’re looking for a skilled and motivated Fundraising Assistant.
We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role.
This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group.
This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter’s other Homes as needed.
Purpose of the role
- To provide excellent customer care to all donors, helping to deliver optimum supporter journeys
- To manage all associated fundraising payment processes and procedures and work effectively with finance to ensure safe and effective banking and reconciliations
- To provide fundraising support across the department and different locations of our services in respect of a range of activities including fundraising events
- To support the Fundraising Officer in time bound projects as and when necessary.
Key responsibilities
Supporter care
- To be part of the supporter journey with timely communications and clear stewardship from the Fundraising Officer with both existing and new donors including use of regular outbound calls, emails and letters
- Effective frontline support and response for donors across the full range of incoming systems
- Be the first and main person to answer general enquiries by phone when needed
- To follow the donation processes and procedures , ensuring they are adhered to and executed in a timely manner, in accordance with guidelines
Donations and data entry
- To update the CRM database as instructed ensuring supporters contact and financial data is accurate, including creating new records
- Participate in the weekly banking process, ensuring donations are accurately recorded and liaising with the finance department to ensure that all batched income is allocated correctly
- Further data inputting on the CRM to include: regular giving donations, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations
- Filing and management of paperwork, ensuring due diligence and security measures are followed.
Fundraising and marketing support
- To help support external events as and when needed, both administrative and in person
- Keep the whereabouts and desk assignment documents updated and regularly circulated
- Provide admin support to other department tasks including staff recruitment, annual data tracking and major donor mailings.
Other
- To manage all aspects of the post system, including the franking machine
- To be conversant with relevant fundraising legislation and the guidelines of the Fundraising Regulator and the GDPR, implementing these under guidance of the Individual Giving Manager
- To undertake other duties as may be required and which are consistent with the nature of the role.
Knowledge and experience
- Experience of working in a customer focused environment, preferably within fundraising
- Good working knowledge of CRM database
- Experience of banking processes and consistent financial reconciliation
- Ability to manage a busy workload meeting deadlines
- Experience of working on own initiative and as part of a team
Skills
- Excellent communication skills including written (and email) and on the phone
- Excellent attention to detail with a good eye for numbers
- Excellent general IT skills including Word & Excel
- Good relationship building skills and an ability to work across teams creating strong internal networks
Personal characteristics
- A consultative approach to solving problems
- Planning and organising; schedules activities effectively
- A positive upbeat attitude
- Effective team player
- Role model our values in all aspects of work
