Salary: £28,000 per annum
Contract: Full-time, permanent (35 hours per week)
Location: Hybrid –with regular visits to our Homes (High Wycombe, Solihull, Surbiton and Worthing) and our Central Services Office in Twickenham.
We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising to join us in the role of Fundraising Assistant. While we would like the person to possess the key skills outlined within the JD, we are comfortable if those come from working outside of the charity sector – we are committed to supporting learning and development in the role. This person must be passionate about delivering high levels of personalised care to a range of donors and should have the ability to communicate effectively, but also with an eye for detail to ensure the delivery of the processes that sit behind that. You must also demonstrate the ability to be flexible and have the confidence to step into wider support across the fundraising teams within the Royal Star & Garter group.
We are looking for someone who shares our values and can demonstrate them through the quality of their work. We operate a hybrid model, and while some of the role can be home-based, regular visits to our Twickenham office and occasional attendance at our Homes is expected. This will help to deepen understanding of our work, provide direct support to fundraising initiatives and foster strong internal working relationships.
You will be joining a values-led organisation working within our dedicated fundraising & marketing department. We are passionate about making a difference to the lives of the people we care for and ensuring they receive the care they need to live life to the full. We value our team and provide excellent training and benefits.
Purpose of the role
- To provide excellent customer care to all donors, helping to deliver optimum supporter journeys
- To manage all associated fundraising payment processes and procedures and work effectively with finance to ensure safe and effective banking and reconciliations
- To provide fundraising support across the department and different locations of our services in respect of a range of activities including fundraising events
- To support the Fundraising Officer in time bound projects as and when necessary.
Key responsibilities
Supporter care
- To be part of the supporter journey with timely communications and clear stewardship from the Fundraising Officer with both existing and new donors including use of regular outbound calls, emails and letters
- Effective frontline support and response for donors across the full range of incoming systems
- Be the first and main person to answer general enquiries by phone when needed
- To follow the donation processes and procedures , ensuring they are adhered to and executed in a timely manner, in accordance with guidelines
Donations and data entry
- To update the CRM database as instructed ensuring supporters contact and financial data is accurate, including creating new records
- Participate in the weekly banking process, ensuring donations are accurately recorded and liaising with the finance department to ensure that all batched income is allocated correctly
- Further data inputting on the CRM to include: regular giving donations, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations
- Filing and management of paperwork, ensuring due diligence and security measures are followed.
Fundraising and marketing support
- To help support external events as and when needed, both administrative and in person
- Keep the whereabouts and desk assignment documents updated and regularly circulated
- Provide admin support to other department tasks including staff recruitment, annual data tracking and major donor mailings.
Other
- To manage all aspects of the post system, including the franking machine
- To be conversant with relevant fundraising legislation and the guidelines of the Fundraising Regulator and the GDPR, implementing these under guidance of the Individual Giving Manager
- To undertake other duties as may be required and which are consistent with the nature of the role.
Knowledge and experience
- Experience of working in a customer focused environment, preferably within fundraising
- Good working knowledge of CRM database
- Experience of banking processes and consistent financial reconciliation
- Ability to manage a busy workload meeting deadlines
- Experience of working on own initiative and as part of a team
Skills
- Excellent communication skills including written (and email) and on the phone
- Excellent attention to detail with a good eye for numbers
- Excellent general IT skills including Word & Excel
- Good relationship building skills and an ability to work across teams creating strong internal networks
Personal characteristics
- A consultative approach to solving problems
- Planning and organising; schedules activities effectively
- A positive upbeat attitude
- Effective team player
- Role model our values in all aspects of work
