Walking With The Wounded – Support Care Coordinator (SW)


Location: Homebased with travel to multiple locations within the region.   

Salary: £26,000 – £28,000 dependent on experience

Hours: 37.5 hours per week (e.g. 9am to 5pm with half hour unpaid break)

Contract type: Permanent

Company benefits:      

  • 5% Employer Pension Contribution
  • Employee Assistance Programme
  • Bike to Work Scheme
  • Travel Expenses
  • Death in service following successful completion of probation period
  • Competitive annual leave

Walking With The Wounded (WWTW) supports those who have served in the Armed Forces, and their families, empowering them to regain their independence, thrive and contribute in our communities. WWTW recognises that for some ex-service men and women the route to care looks complex and often inaccessible. By providing an integrated care coordination service working alongside the NHS as part of Op Courage, WWTW will ensure these individuals are provided the breadth of care they need, as well as providing support to their families. The Care Coordinator will be an impactful and crucial service to a small cohort, which is highly ‘in need’.

WWTW’s Care Coordination Service involves the assessment of needs for your client, the sourcing of appropriate support and the ongoing navigation of that support. You remain the central point of contact as you support your service user to address their challenges, which may include a lack of secure housing, debt, social isolation, relationship breakdowns, lack of education and training, welfare issues or substance misuse.

We are looking for a Support Care Coordinator who fully appreciates the patience, resilience and self-motivation that are required to support a dispersed and diverse caseload of complex individuals. You must be able to work independently, particularly in managing your time and caseload, whilst recognising that you are one crucial element of a wider team of support who will need to work collaboratively to get the best outcome for clients. Experience of working with veterans would be beneficial, although not essential.

The Support Care Coordinator will have a caseload of complex ex-servicemen and women. Working with local delivery partners, you will make referrals for specialist support, whilst retaining the overall caseworker responsibilities. Your role will be crucial to the success of the service user’s outcome. If you are an experienced caseworker with an understanding of working with more complex clients, we would like to hear from you.

For an informal discussion please contact Alex Todino on 07970121202

You can read more about WWTW on our website www.walkingwiththewounded.org.uk 

Please apply by completing and submitting our short application with a supporting CV.

It is important you read through WWTW key values, the Job Description and Person Specification prior to completing and submitting WWTW’s short application with a supporting CV and cover letter.  All documents can be accessed here.

The closing date for applications is mid-day, Wednesday 5 April 2023.  Please submit your application early to avoid disappointment as the advert may be closed early if sufficient applications are received.

To assist with planning, we anticipate interviews will be held on Friday 14 April 2023 and will be conducted online via Microsoft Teams or other similar platform.

WWTW is an equal opportunities employer. WWTW is an employer committed to promoting and protecting the physical, mental health and wellbeing of its staff.

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Afghanistan support

In light of recent events in Afghanistan, please find information and support resources here