DMWS – Operations and Business Delivery Manager


Location: Catterick Garrison
Contract: Full-time, Permanent, 35 hours per week
Salary: £28,000.00 per annum starting salary (depending on experience)
Closing date: 04/10/2022

We have an excellent opportunity for an experienced Operations and Business Delivery Manager to join our team in Catterick Garrison.

You will be responsible for managing a team (of up to 10 staff) engaged in delivery and support of excellent services across operations on behalf of stakeholders at DMWS both through your own primary delivery and as a leader and manager of individuals. You will work closely with the business development team and the Business infrastructure Manager to develop services and gain new business.

You will also promote the agreed values of the organisation and ensure that standards are met, performance targets are maintained or exceeded and that good day to day working discipline of teams is upheld. The role will report directly to the Business Infrastructure Manager with indirect reporting to the Professional standards Manager and the Operations Director.

The ideal candidate will possess:

  • Degree Level/Post Graduate qualification –Desirable
  • Prince 2 – Desirable
  • Significant experience gained in a complex operational environment – ideally policing, military or NHS.
  • Excellent communication skills.
  • Experience of line managing staff.
  • Experience of providing welfare support with demonstrable results.
  • Good judgement and empathy for others and with the service life environment.
  • Experience of working in a health, social care or welfare environment.
  • To be able to set staff clear objectives and measure their performance against them.
  • To work in an agile, flexible manner, doing what it takes to get the job done.
  • A working understanding of relevant legislation including GDPR, Equality Act, H&S legislation and an understanding of the Caldicott principles.
  • Ability to keep accurate records and a good understanding of the importance of data.
  • Proficient in Microsoft Office including Excel.
  • Influencing and leadership skills.
  • Energy and drive.
  • Unfaltering professionalism and a passion for welfare services.
  • Honesty and integrity.
  • A recognised Health & Social Care or Welfare qualification at Level 3 or other relevant qualification .
  • A current Driving Licence and access to a vehicle.
  • A willingness to travel on a regular basis and be away temporarily, including deployment if required.

You will :-

· Participate in all aspects of the delivery of welfare services across the directorate in a flexible, proactive manner driven by the desire to deliver exceptional quality services where the service recipient is at the core.

This may include working unsociable hours, taking part in rotas covering a 365 day per year 24 hr-7 day per week requirement and travel within the UK and overseas if required.

· Manage direct reports and maintain a high performing welfare team, mentor new Welfare Support Workers/ Welfare Officers, ensuring they are confident obtaining referrals and networking within the hospitals and other environments.

· Ensure that pro-active planned monitoring is carried out with reference to any set project targets, and to manage the team to achieve set targets with reference to the Business Infrastructure Manager and the Professional Standards Manager.

· Work closely with the business development team on all aspects of new service design and revenue growth. Instil and maintain a strong positive team culture and to uphold good team discipline. Support excellence where it is found and to identify and improve underperformance if it exists. Encourage and motivate the team to improve performance by giving honest and constructive feedback. Monitoring achievements and identify training needs, if necessary, embarking on performance management. Implement management decisions and ensure continuity across service delivery.

· Ensure that any complaints are dealt with swiftly and escalated appropriately with reference to company policy.

· Act as a project expert, providing hands on advice to the team around the portal (Client Record System) and the importance of data capture.

· Assist the Regional Manager with the recruitment of staff, when required. Be alive to new business opportunities and working practices and work with the Regional Manager to support and promote them. Support the team with event organising and project fundraising Support the Regional Manager with sustainability plans Treat everyone with dignity and respect, abiding by our Diversity & Inclusion Policy at all times and challenging any unfair practices or behaviours.·

Full-time position, 35hrs per week.

Benefits Include
• 30 days a year annual leave plus Public Holidays (pro-rata’d for part-time employees).
• DMWS workplace pension scheme. Contributions will be matched up to 6% by DMWS.
• Death in Service Scheme – Three times your annual salary to nominated beneficiaries – subject to eligibility.
• Enhanced sick pay scheme for all employees upon completion of their probationary period.
Applications close 4th October 2022 – To apply please submit a CV and covering letter explaining why you would be a good fit for the role. Applications will be actively reviewed on receipt. DMWS reserve the right to close the application process early. Please see attached for a detailed job description: Catterick Operational and Business Delivery Manager

Apply here.

Our Executive Members

By @Cobseo 54 years ago

Afghanistan support

In light of recent events in Afghanistan, please find information and support resources here